FAQ
What is the return policy?
Due to hygiene and quality standards, we cannot accept returns or exchanges. Please review product details and sizing carefully before purchasing
Are your stones certified?
Are your stones certified?
Some Maison Madora pieces include certification, and this will always be stated clearly in the product description. Please review each listing for specific stone and certification details.
When will I get my order?
Processing Time: Please allow 1–2 business days for your order to be processed.
Shipping Time: Standard shipping typically takes 5–7 business days after processing.
Tracking: Once your order ships, you’ll receive tracking information by email.
Please note: Shipping timelines are estimates and may vary due to carrier delays or peak seasons.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.